100% audit coverage
Every call, chat and email is reviewed automatically — no more blind spots from manual sampling.
Engine 02 · QA AI
Turn every conversation into intelligence.
Audit everything. Coach what matters.
Listens to 100% of customer conversations (not a 5% sample): voice of the customer, sentiment & mood-shift, auto-tagged touchpoints, live QA KPIs — turning operational and service insights into action and making CS a strategic function.
Incoming
Call · 4:12Chat · webEmailCall · 7:03
QA score92
Auto-tagged
#billing#refund#delay
Negative sentiment detected — escalate
Churn risk rising on this account
Topic spike: refund delays
Coverage
From a 5% sample to 100% of conversations.
Manual QA~5%
QA AI100%
Every interaction reviewed, scored and searchable — not a hand-picked few.
Incoming
#refund94
#delivery88
#billingMood shift61Churn risk
Coverage5%100%
100% of conversations auto-scored & tagged
Every conversation is auto-scored and tagged; sentiment shifts are caught and coverage reaches 100% — not a 5% sample.
What it does
The whole QA process, automated — and turned into insight.
Auto-scored scorecards
Your QA scorecards and compliance checks are scored in real time, consistently, with the evidence attached.
Sentiment & mood-shift
Detects emotional turns mid-conversation and flags at-risk customers before they churn.
Auto-tagging & clustering
Contact reasons are tagged and topics clustered automatically — see what's driving volume at a glance.
Voice-of-Customer signals
Friction, complaints and churn themes are surfaced as alerts, not buried in transcripts.
Live QA dashboards
Quality KPIs update in real time, so leaders see trends as they form — not at month-end.
Arabic dialects
Built for the region: evaluates and transcribes across Arabic dialects, alongside English.
QA becomes strategic
Cut manual review dramatically and free your team to coach agents and shape strategy.
The shift
From a checkbox to a strategic function.
When auditing is automatic and complete, QA stops being a sampling chore. Your specialists spend their time coaching agents, closing friction loops, and feeding the voice of the customer back into the business.
Complete visibility. A fraction of the effort.
Illustrative figures — your results depend on your volume and setup.100%
conversations evaluated
vs a typical 5% sample
−70%
manual QA workload
auditing shifts to coaching
Real-time
risk detection
catch churn signals as they happen
See QA AI score one of your own calls.
Book a 30-minute demo and watch every conversation get scored, tagged and read — live.